Frequently Asked Questions

It is a dedicated account designed for managing and overseeing the entire school transport system. Through a centralized dashboard, Platform Administrators can manage school registrations, user accounts (for schools, parents, and drivers), monitor system performance, configure revenue and payment settings, and enforce security protocols to ensure smooth, secure, and compliant operations.

Registration is completed via our secure online portal. You will be required to provide accurate organizational and personal details, including your contact information and job title. Once submitted, your information will be verified, and you will receive a confirmation email to activate your account.

The dashboard offers a comprehensive suite of tools for managing the entire school transport system:

The Platform Administrator dashboard allows you to add or remove school accounts, verify school credentials, and manage profiles for associated parents, students, and drivers. You can also update or modify user information as needed, ensuring that all data remains current and accurate.

Administrators can configure transport fee structures, set up billing cycles, and manage revenue sharing agreements directly from the dashboard. The system provides detailed financial reports and integration with payment gateways to facilitate seamless payment processing.

The dashboard provides real-time analytics and reports, including active user statistics, system uptime, transaction logs, and performance metrics. These tools help you identify trends, monitor efficiency, and ensure the smooth operation of the platform.

Our platform employs advanced security protocols, including encryption, multi-factor authentication, and role-based access controls. Additionally, the system regularly audits security measures and maintains compliance with Kenyan data protection laws and other relevant regulations.

The dashboard includes a dedicated "System Settings" section where you can adjust configuration parameters, update policies, and set operational preferences. This area allows for customization to meet the specific needs of your institution.

As a Platform Administrator, you are responsible for:

• Maintaining accurate and up-to-date user records.
• Ensuring that all registered users adhere to the platform's terms and security protocols.
• Monitoring system performance and addressing any technical or security issues promptly.
• Overseeing financial configurations and ensuring compliance with relevant policies and regulations.

Technical support is available through the "Support & Help" section of the dashboard. You can access live chat support, submit a support ticket, or refer to our comprehensive help center. For urgent issues, please contact our support team directly at +254 112 400 000.

Your data is protected under our robust Privacy Policy, which details how personal information is collected, processed, stored, and secured in compliance with Kenyan law. As an administrator, you have access to various tools to manage user data securely and ensure compliance with data protection regulations.

Material updates to the platform, including policy changes, are communicated via email and through prominent notices on the dashboard. Continued use of the Platform Administrator account implies acceptance of the updated terms.

The Safiri by Citrus platform is optimized for both desktop and mobile devices. We support all major modern browsers for the best experience.

Accounts may be terminated or suspended in accordance with our Terms of Service if there is a breach of platform policies or non-compliance with established guidelines. Detailed procedures for termination and the consequences thereof are provided within the platform's administration guidelines.